Buying our first home terrified us. François took the time to explain everything to us, without ever rushing us. We signed up for a cottage in Longueuil that we love — and above all, we understood each step instead of going through it.

Three days on the market, seven offers on the table. I thought it was over-the-top marketing until it happened to me. The marketing was neat, the price was fair, and we sold above what I was hoping for.

I was looking for a new condo downtown without knowing anything about preliminary developer contracts. I was dissected each clause, pointed out two pitfalls, and I bought with confidence. My first home.

We wanted a playground for the kids, a good school within walking distance, and a basement for my studio. Lisa listened to the entire list and found us exactly that in Saint-Bruno. Nothing has been left to chance.

For a plex, the numbers take precedence over the impulse. We analyzed the net income, the state of the leases and the potential for renovation even before the visit. I added a four-unit apartment in Verdun to my portfolio — on solid foundations, not on feeling.

A new job in Montreal, six weeks to move from Calgary. Everything was coordinated remotely: video visits, electronically signed paperwork, keys ready when I arrived. Renato turned a panicked move into a smooth transition.